Book Review: D.B.N. Murthy, Managing Quality: A Practical Guide to Customer Satisfaction, Response Books, New Delhi, 1999, pp. 226.

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p230.pdf (384.25 KB)

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2001-09

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Sage Publications

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https://dspace.ediindia.ac.in/handle/123456789/1223

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September Vol.10 No.(2)

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Review

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