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Enter the following information to request a copy for the following item: Abstract: Gunasekaran, A., Okko, P., Martikainen, T. and Yli-Olli, P., ’Improving Productivity and Quality in Small and Medium Enterprises: Cases and Analysis’, International Small Business Journal, vol. 15, no. 1 (October-December 1996), pp. 59-72.

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